Delivery & Returns


At Country Luxe we aim to deliver your items in perfect condition every time. We pay close attention to the design of our packaging and our ultimate aim is to dispatch all orders as quickly as possible, subject to stock availability. If an item is out of stock we will contact you to advise you when we expect to receive it or suggest an alternative option.

The following table shows our delivery options & fees including VAT.

Delivery Option Description Cost
UK Standard 3-5 Working Days £5.95
UK Next Day Orders placed before 1pm Monday-Thursday will be delivered next day £8.95
Saturday Delivery Orders Place Before 1pm Friday can be specified for Saturday delivery £12.95
Worldwide Delivery between 1 & 3 weeks dependant on location. Please get in touch if you require additional information. £20.00
Over £150 spend Orders that carry a value over £150 or over will qualify for free delivery UK standard delivery. FREE!


Orders outside of the UK Mainland are classed as Worldwide & you may be liable for import duties, customs & taxes levied by your country. These will be due at the point of, or after delivery. We are not liable for these charges, & they unfortunately cannot be reimbursed or refunded by Country Luxe. If you are unsure of these potential charges, it is advised that you contact your local customs office to find out more information.

Returns
We want you to be happy with your purchase every time so you can buy with confidence knowing that if you are not happy an item can be returned to us. Please ensure items are returned unused in their original packaging within 14 days of receipt. If you wish to return any item please contact us at returns@countryluxe.co.uk

Faulty or Damaged Items
If an item is received faulty or damaged please contact our customer service team at returns@countryluxe.co.uk within 7 days of receipt and we will advise you what to do next.

Missing Delivery
If your delivery does not arrive when expected or there is something missing from your order please contact us as soon as possible at sales@countryluxe.co.uk