T's & C's

When you place an order with us it shall be deemed that you have read and understood these Terms & Conditions. By Placing an order through our website you are making an offer to Country Luxe to purchase the goods outlined in your order upon the terms described in your order. Country Luxe reserve the right to withdraw any product or offer from the website at our discretion including the refusal of any transaction attributed to those products or offers at any time.

Every product bought is sold subject to its product description. We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions.

Your Right to Cancel

If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than 7 working days after the day on which you receive the products. Please note however that we pride ourselves on our commitment to the highest levels of customer service and will consider every situation individually.


We accept all major credit and debit cards from Visa Mastercard and American Express, Maestro, Solo and Visa Electron. We also accept payment via Paypal.

We can also take card payments over the phone, contact us on 01737833144

Credit Card Security

We take the security of your personal information very seriously and are committed to ensuring that your privacy remains protected using the latest encryption techniques.

Privacy Policy

We do not store credit card details.

On placing an order information is collected from you so that we can effectively process and confirm acceptance of the order. We collect a contact phone number so that we can get in touch if there is a query with the order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange delivery.

After placing an order online, we will provide you with confirmation that your order has been received; however, this is not confirmation that your offer to buy the products has been accepted. Our contract for the sale of our goods will only exist once an order has been accepted, processed and dispatched to you.

Information that we collect includes Full name E-mail address Home Address Phone number

Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from the Country Luxe website.


The Country Luxe website uses the highest levels of data security to safeguard and protect your information from unauthorised use. We use Comodo Secure Sockets Layer to encrypt your information and ensure that it is secure whenever you place an order with us.

By accessing, browsing or otherwise using the Country Luxe website you confirm that you have read, understood and fully agree to this privacy policy.


Our site uses cookies as follows: Google Analytics CountryLuxe Logged In Session AddThis Social Sharing


In addition to using cookies to record your site visits and information permitting us to process orders and payments, the personal data you submit may also be used for general marketing purposes. We may send you emails with information on our products and services that we feel may be of interest to you. We respect the privacy of your personal data and will not make our mailing list available for marketing purposes to anyone outside of Country Luxe.

If you have any further queries or wish to be removed from our mailing list, please contact us sales@countryluxe.co.uk

Country Luxe may change this policy at any time by updating this page.